Support that moves you forward directly.

Basic Support is included in the Basic, Premium and Expert subscriptions. For the selected subscription term, a paid upgrade to Premium Support can be added. The duration of the Premium Support corresponds to the duration of the subscription.

With Basic Support, you submit your request by email. With Premium Support, you can additionally contact us by phone. If required, we also provide assistance via remote maintenance.

The service fee is charged in advance together with the subscription for the selected term. This creates planning reliability and makes it easier to include costs in quotations and project calculations.

With the service contract, you benefit from:

• Support depending on the selected model: with Basic Support via email, with Premium Support additionally by phone and remote maintenance
• Regular software updates with release notes covering all new features
• Simplified interim updates and automated online updates
• Free participation in update workshops
• Access to the BBSoft® download area
• The opportunity to contribute feedback directly to the further development of the software
• Automatic renewal to reduce administrative effort
• Transparent cost structure depending on the software scope in use
• Improved planning reliability through the easy inclusion of service costs in quotations

Basic Support is included in all BBSoft® subscriptions. This means you receive assistance with day-to-day questions right from the start. An upgrade to Premium Support is available.

The licensing models also remain flexible. Subscriptions allow for a quick start, while perpetual licences can be configured individually and are particularly suitable for team use. This allows the software to be adapted to different requirements in office environments and project workflows.

Modular structure: only the modules actually required are licensed.

• Subscriptions (Basic, Premium, Expert): single-user licence with integrated Basic Support; upgrade to Premium Support available
• Perpetual licences: modular structure with licensing only for the required modules; includes Premium Support and can be used flexibly, including in team environments
• Single-user licence: available for subscriptions and perpetual licences, device-bound for one user
• Network licence: available for perpetual licences, designed for server-client environments with multiple concurrent users
• 30-day trial licence: free of charge with personal support for getting to know the software
• Educational licence: free for pupils, students and educational institutions for the duration of education or training

The BBSoft® hotline is included in Premium Support and provides a direct connection to competent contacts for all questions relating to our civil engineering software. Instead of anonymous telephone systems or automated bots, you reach our support team directly, with experience in software development, technical support and practical civil engineering projects.

The hotline is available for customers in Germany, Austria and Switzerland.

• Hotline number: +49 771 83262-99
• Availability: during business hours
• No automated telephone system or AI-supported pre-screening
• Personal support from contacts with practical civil engineering expertise
• Complemented by remote maintenance for direct problem solving on screen
• Service for customers in Germany, Austria and Switzerland (DACH region)
• Email contact: support@bbsoft.de
• General enquiries: +49 771 83262-0

Remote maintenance is included in Premium Support. It enables direct assistance on screen, quickly and without the need for an on-site appointment. Questions and issues can therefore be resolved together while you follow the process live.

The connection is established after coordination by phone with our support team. The required application is available for download and can be started without installation.

Remote maintenance via AnyDesk – direct access to the customer’s screen

• Direct on-screen assistance from our support team
• Fast resolution of questions and issues without an on-site appointment
• Use following telephone coordination with our support team
• Complements telephone support for more complex enquiries
• Can also be launched directly from the software via the main menu “BBSoft® Remote Maintenance”
• Download the application now and start it without installation
• Log in to the remote maintenance area

BBSoft® offers practical training courses for all major civil engineering modules, delivered by experienced support staff with extensive practical expertise.

Whether introductory or advanced, the training courses are designed so that you can apply the functions directly in your day-to-day work. You can choose between group training sessions with fixed dates and online registration, or individual training courses tailored to your specific requirements.

• The training courses take place online or at our training centre in Donaueschingen
• Training topic Alignment / Road Construction: dates, registration and PDF information available
• Training topic Sewer Planning: dates, registration and PDF information available
• Training topic DTM – Survey Points – Laser Scanning: dates, registration and PDF information available
• Training topic Sewer Database (Fundamentals): dates, registration and PDF information available
• Training topic Junction and Existing Site Planning (advanced training): dates available
• Training topic Sewer Evaluation (advanced training): dates available
• Training topic BIM in Civil Engineering (advanced training, online only): dates available
• Individual company training courses: flexible number of training days, topics and participants
• Location: training centre in Donaueschingen or mobile training room on site
• CAD training courses provided by cooperation partner below software GmbH (BricsCAD seminars)
• Annual update workshops included free of charge with the service contract

Weiterführende Seite:

Academy – Training Courses & Workshops

The licence key for the BBSoft® software is requested via an online form, either for the initial activation or for reactivation after a new PC installation, hardware changes or a CAD system change.

Providing the BBSoft® product version, licence type, serial numbers and system data is required for processing. For network licences, the IPv4 address and subnet mask of the licence manager server are also required.

• Specify the activation reason: initial activation or reactivation (new PC installation, hardware change or CAD system change)
• Specify the BBSoft® product version: V2026 to V2011 or older
• Specify the licence type: single-user or network licence
• BBSoft® serial number (minimum 8 characters) and CAD serial number required
• Provide the computer name and machine ID
• For network licences: IPv4 address and subnet mask of the licence manager server required
• Contact details: company name, name, email address and phone number for enquiries
• Request licence key